At Ear Say Wax Solutions, we are committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect and process the following personal data:

• Contact Information: Name, address, email address, and telephone number.

• Health Information: Details relevant to your ear health to provide appropriate care.

• Website Usage Data: Information about your visits to and use of our website.

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2. How We Use Your Information

Your personal data is used for the following purposes:

• Service Provision: To deliver ear care services tailored to your needs.

• Appointment Management: To schedule and confirm appointments.

• Communication: To respond to enquiries and provide information about our services.

• Website Improvement: To enhance user experience and website functionality.

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3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for us to process your information.

• Contractual Necessity: To fulfil our obligations in providing services to you.

• Legal Obligation: To comply with applicable laws and regulations.

• Legitimate Interests: For purposes such as improving our services and ensuring security.

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4. Data Sharing

We do not share your personal data with third parties except in the following circumstances:

• Service Providers: Trusted partners who assist in operating our business, subject to confidentiality agreements.

• Legal Requirements: When disclosure is necessary to comply with legal obligations.

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5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

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6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements.

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7. Your Rights

Under data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Request correction of any inaccurate or incomplete data.

• Erasure: Request deletion of your personal data under certain conditions.

• Restriction: Request restriction of processing your data in specific circumstances.

• Objection: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us using the details provided below.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Address: Ear Say Wax Solutions, 75 Northmore Rd, Locks Heath, Park Gate, Southampton SO31 6ZW, United Kingdom

• Email: enquiries@earsay.co.uk

• Phone: 01489 332013

We reserve the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.

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Last updated: 19 November 2024